Nyayaseva
Legal Information, Awareness & Public Resources
Free Legal Information Portal
Legal Information, Awareness & Public Resources
Complete guide to consumer rights under Consumer Protection Act 2019, including 6 fundamental rights, penalties, and legal protections.
Protection against goods/services that are hazardous to life and health.
Right to know quality, quantity, potency, purity, price, and standard of goods/services.
Assurance of access to variety of goods/services at competitive prices.
Consumer interests will receive due consideration at appropriate forums.
Right to seek compensation against unfair trade practices or exploitation.
Right to acquire knowledge and skills to be an informed consumer.
| Violation | Penalty |
|---|---|
| Misleading Advertisement | Up to ₹10 lakhs (first offense), Up to ₹50 lakhs (subsequent) |
| Unfair Trade Practice | Compensation to consumer + punitive damages |
| Deficiency in Service | Refund + compensation (up to product/service value) |
| Defective Product | Replacement or refund + compensation |
| Non-compliance of Consumer Court Order | Imprisonment (1 month to 3 years) + fine (₹2,000 to ₹10,000) |
Product liability means a manufacturer/service provider/product seller is liable to compensate for harm caused by defective product or deficient service.
A contract is considered "unfair" if it imposes unreasonable obligations on the consumer. Examples include:
CCPA is a new regulatory body established under CPA 2019 with powers to: