Common Housing & Real Estate Complaints
Home buyers often face issues like delayed possession, poor construction quality, hidden charges, and lack of promised amenities.
Key Point: RERA (Real Estate Regulatory Authority) provides faster resolution for home buyer complaints compared to traditional courts.
Types of Housing Complaints
Delayed possession by builder
Poor construction quality
Hidden charges and demands
Amenities not provided as promised
Cancellation of booking without refund
Title defects in property
Alteration of approved plan
Non-registration of project under RERA
RERA Complaint Process
- Step 1: Check if the project is registered under RERA
- Step 2: File complaint online on state RERA portal
- Step 3: Pay applicable fees (usually ₹1,000-5,000)
- Step 4: RERA adjudicating officer hears the case
- Step 5: RERA passes order within 60 days
- Step 6: Appeal to Appellate Tribunal within 60 days
Consumer Forum Complaint for Housing
- Can be filed in consumer court for deficiency in service
- Builder's delay in possession is considered deficiency in service
- Compensation for mental agony and litigation costs
- Refund with interest for cancelled booking
Documents Required for Housing Complaint
- Flat booking agreement
- Payment receipts and bank statements
- Builder's possession letter/delay letter
- RERA registration certificate of project
- Approved building plan
- Correspondence with builder
- Legal notice copy (if sent)
Remedies Available
Direction to complete construction and give possession
Refund of entire amount with interest
Compensation for delay and mental agony
Cancellation of allotment with refund
Penalty on builder for violations
Important Note: RERA provides faster resolution (60 days) for home buyer complaints. Timeframes vary depending on court workload. Consult a qualified legal professional for specific advice.